Tanya
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Recent activity by Tanya-
I purchased tickets for someone else. How can I change the guest name?
You must be attending an event where the organizer has requested additional (but optional) information about each attendee. There are several ways you may do this – and you’re not limited to only ...
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I am not able to attend my event. Can I get a refund?
The event organizer sets the policy on whether or not refunds are permitted. Either way, you’ll need to contact the organizer to ask for a refund.
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I have a question about a certain event. Who do I contact?
The event organizer would be best! To contact them, go to the public page where the event is listed and click on the link that reads Contact Event Organizer. If you’re on a mobile device, that lin...
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I can't find the email with my tickets. Can I get another one?
The first thing you can try is to sign in to our system using the same email address you provided on your ticket order. If you never got a password or lost it, use the Forgot Password link to get ...
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I have not received my tickets; how long does it take?
Normally it takes only a few minutes for the email with your tickets to arrive. On rare occasions, it may take 1 – 2 hours. A few things to consider: If you paid via PayPal, we might still be wait...
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How are my tickets sent to me?
When you complete your order, an email is sent to you to confirm your ticket purchase. Based on what the event host set up for their event, the email may contain your actual tickets or instructions...
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How do I resend tickets to a ticket buyer?
You can do that from your event dashboard. Orders are listed chronologically, but you can also search by the buyer’s name. Once you’ve located the order there’s a link to re-send the email containi...
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Can I sell tickets at the door during my event?
Yes – you have a couple of choices here. First, anyone can continue to purchase online, right up until your event. If you’ve enabled the Mobile Tickets option for your event, your buyers will get ...
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How can I promote my event?
Entire books and courses exist to answer this… but in short, you can leverage social media, email marketing, printed materials, plus any web sites you control or manage to get the word out. Using j...
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Can I sell reserved seats?
Yes, you can. The first time you run an event in a location with reserved seating, you’ll provide seating layout information to our Customer Support team. Within a day or two, they’ll create an onl...